PRIVACY POLICY

Last updated: 13.08.2026

PRFM Fitness Club ("PRFM", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use PRFM Online or interact with our website.

1. Information We Collect

Depending on how you interact with PRFM, we may collect:

Contact information

• Name

• Email address

• Phone number

• Billing information

Account information

• Login details

• Subscription information

• Purchase history

• Account preferences

Training information

If you choose to provide it, we may collect information relating to:

• training experience;

• goals;

• exercise preferences;

• equipment availability;

• training limitations; and

• information relevant to exercise modifications.

You should not provide sensitive medical information unless specifically requested and necessary.

Technical information

We may automatically collect certain information about how you use our website or digital services, including:

• IP address;

• browser type;

• device information;

• pages visited;

• approximate location;

• referral source; and

• website interaction information.

2. How We Collect Information

We may collect information when you:

• create an account;

• purchase a subscription;

• complete a form;

• contact us;

• subscribe to communications;

• use the PRFM website;

• interact with PRFM content; or

• otherwise voluntarily provide information.

We may also receive limited information from third-party service providers used to operate the website and payment system.

3. How We Use Your Information

We may use your personal information to:

• provide PRFM Online;

• manage your account;

• process payments;

• manage subscriptions;

• communicate with you;

• provide customer support;

• improve the PRFM program;

• understand how users interact with our services;

• send marketing communications where permitted;

• prevent fraud or misuse;

• maintain website security; and

• comply with legal obligations.

4. Payment Information

Payments may be processed through third-party payment providers such as Stripe.

PRFM does not generally store your complete credit or debit card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

5. Marketing

If you provide consent to receive marketing communications, PRFM may send you information about:

• PRFM programs;

• new products;

• promotions;

• training content;

• services; and

• other relevant PRFM updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate PRFM, including providers responsible for:

• payment processing;

• website hosting;

• email delivery;

• customer management;

• analytics;

• technology services; and

• legal, accounting or professional services.

We do not sell your personal information.

7. Overseas Disclosure

Some third-party technology and service providers may store or process information outside Australia.

Where this occurs, PRFM will take reasonable steps to ensure that your information is handled appropriately and in accordance with applicable privacy requirements.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• maintain website functionality;

• understand website usage;

• remember preferences;

• improve user experience; and

• measure marketing effectiveness.

You can adjust cookie settings through your browser.

9. Security

PRFM takes reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• modification; and

• disclosure.

However, no internet-based system can be guaranteed to be completely secure.

10. Access and Correction

You may request access to personal information PRFM holds about you.

You may also request that inaccurate or incomplete information be corrected.

Requests can be made using:

prfmfitnessclub@outlook.com

We may need to verify your identity before responding to a request.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records and to meet legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

12. Children's Privacy

PRFM Online is intended for adults unless otherwise specifically stated.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

13. Privacy Complaints

If you believe PRFM has mishandled your personal information, please contact us first:

PRFM Fitness Club
Email: prfmfitnessclub@outlook.com

We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

PRFM may update this Privacy Policy from time to time.

The latest version will always be published on our website with the relevant "Last updated" date.

15. Contact

PRFM Fitness Club
Email: prfmfitnessclub@outlook.com
Website: www.prfmfitnessclub.com

PRFM FC